Bring supported Google review activity into the same operating system as contacts, appointments and service workflows. Connect the correct profile, request feedback after real customer outcomes, monitor new reviews, prepare or publish governed AI replies, recover unhappy customers and display approved social proof on your website.
Connect the Google account that manages the intended Business Profile, select the correct location, verify the review destination, then configure request timing, Reviews AI mode, agent tone and escalation rules. Test with a controlled contact before enabling automatic requests or replies.
Authorize the Google account under Settings and Integrations, select the intended business location and confirm that reviews shown belong to that location.
Open the review link in a private browser window and confirm it sends customers to the correct profile, not a similarly named or old location.
Trigger requests only after a genuine completed service, attended appointment or fulfilled order. Define delays, channel eligibility, quiet hours and stop conditions.
Choose suggestive, approval or supported automatic behavior; define tone, review types, locations, languages and subjects that always require a person.
Use normal settings for new reviews and a limited Drip Mode campaign for older unreplied reviews. Set date ranges, publishing hours and daily limits.
Create a review widget for approved sources, test it on mobile, then monitor requests sent, reviews received, average rating, reply time and unresolved cases.
Trigger
Appointment or service reaches a verified completed status
Actions
Result
Real customers receive one timely request while duplicate and premature requests are prevented.
Trigger
A supported review arrives below the approved rating threshold
Actions
Result
A sensitive review becomes an owned service-recovery process instead of an unattended public complaint.
Trigger
A Reviews AI Drip campaign finds an eligible unreplied review
Actions
Result
The review backlog is addressed gradually without publishing a large burst of generic replies.
Confirm the Google user manages that profile, reconnect the intended account and verify the location has not been transferred, suspended or duplicated.
Check the selected profile, integration health and source filters, then allow for provider synchronization before reconnecting.
Confirm Reviews AI is enabled, an agent is assigned, the review meets the selected rules and the campaign is inside its schedule and daily limit.
Replace the review destination with the verified direct link and test it without an authenticated admin session.
Connectors, events, actions and usage charges can vary by plan, account and region. Verify the options shown in your account and test them before publishing.
Supported reviews from a connected Google Business Profile can be viewed and replied to from Reputation. Reviews AI can assist or automate eligible replies according to the configured mode and controls.
Reviews AI Drip Mode can process an eligible historical backlog gradually using date, frequency, daily-limit and publishing-window rules.
Use a documented eligibility rule based on a real completed customer outcome, respect consent and stop conditions, and avoid repeated requests.
Yes. Review Widgets can display selected supported sources on a website or landing page after the widget is configured and embedded.
Connect the event to an owner, next action and outcome, then test it before launch.
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