Capture supported TikTok in-feed lead-generation form submissions in the CRM, map answers into usable fields and launch source-aware workflows. This guide includes the documented field limitations, form-change process and token troubleshooting.
Enable the TikTok integration if available, connect the correct TikTok Business advertiser account, map each form field to a compatible CRM field, then build a source-filtered workflow and submit a live test form.
Check account and regional availability. The documented integration applies to supported TikTok lead-generation in-feed ads.
Authorize the correct TikTok Business account and choose the intended advertiser account when more than one is available.
Map each form answer to a compatible standard or custom CRM field. Review current support before using multi-select or newly added question types.
Trigger from the supported TikTok event or Contact Created with an exact TikTok source condition, according to the options in the account.
Create or update the opportunity, assign the owner, create the response task and send only consent-appropriate messages.
Submit the form, verify the exact source spelling and mapping, then repeat the test whenever the live form questions change.
Trigger
New supported TikTok lead with source match
Actions
Result
A social lead reaches the correct team with campaign context.
Trigger
Lead comes from a selected form or campaign
Actions
Result
Campaign-specific leads follow the correct message and ownership path.
Trigger
Required email, phone or qualification value is missing
Actions
Result
Bad mapping does not silently enter the normal sales process.
Confirm that the selected advertiser account has an eligible instant form and that the correct business account is connected.
Disconnect and reconnect the TikTok integration using the correct account, then retest the form.
Create or select a compatible CRM field, refresh the form mapping and map the new answer before expecting it in CRM.
Check the exact, case-sensitive source value and confirm the workflow is published and allows the intended contact to enter.
Connectors, events, actions and usage charges can vary by plan, account and region. Verify the options shown in your account and test them before publishing.
Yes for supported TikTok lead-generation in-feed ads where the integration is available and the form fields are mapped.
The documentation lists several standard compatible types, including text, numerical, phone, monetary, single-option and date fields. Confirm current support in the mapping screen.
Create or select a compatible CRM field, refresh the form schema and update the mapping before relying on the new answer.
Yes. After capture and source validation, workflows can assign owners, create opportunities and tasks, notify teams and send permitted follow-up.
Connect the event to an owner, next action and outcome, then test it before launch.
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