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Turn Customer Experiences Into Reviews, Trust, and More Business
Request reviews automatically, monitor customer feedback, respond with AI assistance, display your best reviews, and measure reputation performance from one connected platform.
Dashboard
Reputation overview
4.9
Average rating
248
Reviews received
96%
Response rate
“Fast response, clear communication, and a great experience from start to finish.”
ONE REPUTATION MANAGEMENT PLATFORM
Manage the complete review journey—not just a list of ratings
A strong online reputation is built through a repeatable process: ask at the right moment, make reviewing easy, monitor new feedback, respond consistently, showcase proof, and learn from the results. Lead Connector brings that workflow together with your contacts, appointments, automations, and CRM.
01
Request
Ask customers for feedback through configured SMS, email, WhatsApp, workflows, or QR codes.
02
Collect
Direct customers to Google, a supported review destination, or a configured custom link.
03
Respond
Review feedback and publish professional replies manually or with supported Reviews AI.
04
Showcase
Embed branded review widgets on websites and landing pages to strengthen trust.
05
Improve
Track requests, reviews, ratings, responses, sentiment, widgets, QR scans, and trends.
ONLINE REVIEW MANAGEMENT SOFTWARE
Everything your team needs to build and protect customer trust
Create a consistent reputation process without switching between disconnected request, response, widget, and reporting tools.
Connected review sources
Connect supported business profiles such as Google Business Profile and Facebook to monitor review activity in one workspace.
SMS review requests
Send personalized review invitations, choose a sender, set timing, and configure retry messages until the link is clicked.
Branded email requests
Design review-request emails with brand content, review buttons, initial timing, follow-up cadence, and retry templates.
WhatsApp review requests
Use a connected WhatsApp Business number for supported individual, bulk, or workflow-triggered review invitations.
Google review automation
Trigger the Review Request action from workflows after events such as a completed appointment or another customer milestone.
Review destination control
Use review balancing across configured destinations or send customers to a specific Google or custom review link.
AI review responses
Generate suggested replies or automate supported responses with Reviews AI agents configured for your preferred tone and review type.
Controlled backlog replies
Use Drip Mode to work through older unreplied reviews with eligibility rules, daily limits, publishing windows, and progress tracking.
Custom review widgets
Create list, masonry, grid, or legacy widgets with selected sources, themes, colors, headings, review counts, and display settings.
Review QR codes
Give in-person customers a fast route to your review page and monitor supported scan activity.
Reputation analytics
Compare requests, ratings, responses, AI activity, widgets, QR scans, and trends by date range or supported platform.
Business listings
Distribute consistent business information across supported directories when Listings is activated. A separate subscription may apply.
AUTOMATED REVIEW REQUESTS
Ask at the right time without relying on staff memory
Build review collection into the customer journey. A workflow can trigger the request after the business event you choose, while channel settings control the message, sender, delay, retry interval, and maximum follow-ups.
Reviews AI
Suggested reply
Excellent and fast service. The team explained every step clearly.
Thank you for sharing your experience! We are glad the service was clear and efficient, and we look forward to helping you again.
REVIEWS AI
Respond faster while protecting your brand voice
Reviews AI can help generate suggested responses or automate supported review replies. Configure agents for the right platform, review type, and tone, then choose the level of control that fits your team. Drip Mode adds a measured way to address an older response backlog instead of publishing everything at once.
Suggestive
Let AI prepare a reply that your team can review and edit before publishing.
Auto-Pilot
Automate supported replies according to your configured agent, source, review type, and rules.
Drip Mode
Process eligible unreplied historical reviews gradually with timing and daily-volume controls.
REVIEW WIDGETS
Turn customer feedback into visible proof on your website
Build a review widget that matches your brand, select the supported sources and content to display, preview the result, then embed it on a website or landing page.
What customers are saying
Based on 248 reviews
Professional, responsive, and easy to work with.
The process was simple and the team followed up quickly.
REPUTATION REPORTING
Know what is improving and where attention is needed
Use the Reputation Metrics Dashboard to examine performance for the period and platform that matter. Track changes in review volume, average ratings, response coverage, unresponded reviews, sentiment, request conversion, QR activity, widget impressions, and other available indicators.
Reputation metrics
Performance trend
1,240
Requests
31%
Conversion
186
AI replies
94
QR scans
BUSINESS REPUTATION MANAGEMENT
A repeatable process for every customer-facing business
Service businesses
Request a review after a completed job, visit, appointment, or service milestone.
Multi-location companies
Review activity across connected pages while keeping the correct destination and business profile clear.
Healthcare & wellness
Build a consistent, professional response process while keeping sensitive information out of public replies.
Agencies
Create repeatable request, response, widget, and reporting processes for different client locations.
Hospitality & local businesses
Use QR codes and messaging channels to make it easier for recent customers to share feedback.
Growing brands
Place fresh social proof on key pages and use trends to improve the customer experience.
FREQUENTLY ASKED QUESTIONS
Reputation management questions, answered
What is reputation management software?+
Reputation management software helps a business request reviews, monitor customer feedback, respond to supported reviews, display social proof, and measure reputation performance from one workspace.
Can Lead Connector automate Google review requests?+
Yes. After connecting the appropriate Google Business Profile and configuring the review destination, you can send review requests manually or trigger the Review Request action through workflows. Requests can use configured SMS, email, or connected WhatsApp channels.
Can review requests be personalized and scheduled?+
Yes. Supported templates can use contact and location fields. SMS and email settings can control the first-send delay, retry interval, maximum attempts, sender, and templates used for the initial message and follow-ups.
Can AI respond to customer reviews?+
Reviews AI can generate suggested responses or automate supported replies according to configured agents, review sources, review types, tones, and rules. Teams should test the setup, review sample responses, and monitor performance.
Can I respond to older reviews that were never answered?+
Yes. Reviews AI Drip Mode can gradually process eligible older unreplied reviews using a date range, minimum age, frequency, daily reply limit, publishing window, and selected AI agents.
Can I display customer reviews on my website?+
Yes. You can create a customizable review widget, select supported review sources and display settings, then paste the provided embed code into a supported website or landing page.
Can customers receive review requests through WhatsApp?+
Yes. After connecting a WhatsApp Business number and configuring a default sender and request message, review invitations can be sent individually, in bulk, or from workflows. Appropriate consent and messaging compliance remain required.
What can the reputation dashboard measure?+
Available metrics can cover review requests, reviews, ratings, responses, unresponded reviews, AI activity, sentiment, widgets, QR scans, video testimonials, conversions, and trends. Availability can depend on the connected source and configuration.
Build a reputation process that keeps working after every customer interaction
Request more feedback, respond consistently, showcase customer trust, and make better decisions from one connected reputation management platform.
Choose Your PlanReview sources, messaging channels, AI features, metrics, Listings, pricing, and availability depend on integrations, permissions, plan, region, and usage. Review platforms control their own policies and do not guarantee ranking outcomes.
Explore More Features
Discover how Lead Connector can help you with every aspect of your business